[title]
[message]Shipment
GENERAL SHIPPING INFORMATION
Countries we ship to: Germany - Belgium, Netherlands
SHIPPING COSTS
Germany:
Standard shipping from 3.90 EUR (up to 7.90 EUR) - will be calculated at checkout
FREE for orders over 100 EUR
Belgium, Netherlands:
Standard shipping from 4.90 EUR (up to 9.80 EUR) - will be calculated at checkout
FREE for orders over 100 EUR
SHIPPING TIMES
Incoming orders are processed by us on the same (working) day - items from our warehouse in Germany are usually shipped on this or the following working day via DHL. Shipping time approx. 2-4 working days .
Items that are not shipped directly from our warehouse in Aachen (Germany) have a delivery time of approx. 3-10 days - this will be displayed at check-out.
It may therefore happen that your order is delivered in several packages in order to keep shipping routes and times as short and climate-friendly as possible and to save on packaging material for the sake of the environment!
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If your package cannot be delivered due to an incorrect/undeliverable address and is "returned to sender", moccatone is not responsible for shipping costs or fees. We are happy to return the package to another address. However, you will be asked to cover the shipping costs for the return. The same applies to shipments that were sent to a parcel shop/station and have exceeded the storage period - "Collection not made - return to sender".
Thank you very much for your understanding!
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